Post by account_disabled on Dec 9, 2023 6:03:02 GMT -5
Consistency is important to maintain the quality and productivity of customer support. Continuous and encouraging feedback motivates your agents and offers them help when they struggle. Make routine evaluations part of your processes and see the magic happen. Take a look back every time you provide feedback and focus on the improvements since your last evaluation. Let Agents Self-evaluate The best approach to help your agents improve is to let them evaluate their performance.
They tend to be more critical and point out mistakes Industry Email List that would be otherwise overlooked. Don’t let them feel miserable and find their strengths and where they can improve. There’s no point in agents slapping themselves. 4. Engage With Your Agents Regularly Engage with your agents daily, or at least once a week. This will improve your leadership and create positive relationships with your employees. You don’t have to look over their shoulders or bother them with invasive questions. Be a human being that is honestly interested in them and let them know you care about them. Open With Gratitude and Reassurance It’s important to start any session with your employees with a positive approach. This will set the right mood and let them open to you. Show them respect and appreciate their work before attending to the more serious topics. At the same time try to keep sessions as compact, informative, and concise as possible. Bring Your Agents Up to Speed With a Brief Recap Before you begin, briefly recap your previous meeting and any events that occurred. It is a simple assurance that everyone is on the same board. Kick off the meeting swiftly and avoid anything that doesn’t benefit the current agenda. Allow Agents to Share Any Updates.
This might be stressful for some agents, so prioritize the right setting and don’t push anything. Give them the opportunity to share their updates, thoughts, and concerns. Stay open-minded and if a discussion starts, be attentive and listen. You may learn a lot. It will also make your agents more confident. Conclusion Agent productivity is one of the main pillars of your customer service. It affects everything else in your business and you should pay close attention to it. Remember all the practices and don’t push it. It will improve and let your company grow, making your customers happy to come back and recommend you to their friends.
They tend to be more critical and point out mistakes Industry Email List that would be otherwise overlooked. Don’t let them feel miserable and find their strengths and where they can improve. There’s no point in agents slapping themselves. 4. Engage With Your Agents Regularly Engage with your agents daily, or at least once a week. This will improve your leadership and create positive relationships with your employees. You don’t have to look over their shoulders or bother them with invasive questions. Be a human being that is honestly interested in them and let them know you care about them. Open With Gratitude and Reassurance It’s important to start any session with your employees with a positive approach. This will set the right mood and let them open to you. Show them respect and appreciate their work before attending to the more serious topics. At the same time try to keep sessions as compact, informative, and concise as possible. Bring Your Agents Up to Speed With a Brief Recap Before you begin, briefly recap your previous meeting and any events that occurred. It is a simple assurance that everyone is on the same board. Kick off the meeting swiftly and avoid anything that doesn’t benefit the current agenda. Allow Agents to Share Any Updates.
This might be stressful for some agents, so prioritize the right setting and don’t push anything. Give them the opportunity to share their updates, thoughts, and concerns. Stay open-minded and if a discussion starts, be attentive and listen. You may learn a lot. It will also make your agents more confident. Conclusion Agent productivity is one of the main pillars of your customer service. It affects everything else in your business and you should pay close attention to it. Remember all the practices and don’t push it. It will improve and let your company grow, making your customers happy to come back and recommend you to their friends.